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NPS Score 89%-1

Net Promoter Score

The Net Promoter Score (NPS) measures how likely a client would refer us to a friend or associate. The 2023 accounting industry average is 41%. Our NPS Score is 89%.

Client Satisfaction 95%

Overall Satisfaction

Our clients measured their satisfaction with us using a scale of 1 (not satisfied) to 5 (extremely satisfied). We scored a 4.74 or 95%!

Service Team Scores

Service Team

Our clients rate our service teams very high. In terms of professionalism and competency we scored a 98%, and responsiveness a 97%.

What our clients have to say

Bob Campana, Campana Capital

I am happy to offer a public statement about the level of service and value I get from Barnes Wendling. I am completely satisfied and grateful.

Celeste Fortunato, Sandusky Library

The longevity of the relationship between the Library and Barnes Wendling provides a real sense of professional assurance. I needed 1099s for our outside vendors and contractors and did not have the tools to file myself. With one call the problem was solved. I really appreciated the expediency and thoroughness in handling this small crisis.

Angela Mitchell, Shoreline Contractors

Barnes Wendling is knowledgeable and comfortable but remain very professional. They are also very willing to go the extra mile to help us with comprehension.

Cheridah Renuart, Willcher Inc.

I get intelligent help and on-point and timely answers to the questions I ask… a rarity in today’s world.

Rick Zucca, Urban Community School

The people assigned to our account are very professional, flexible and easy to work with. Great people that really care about our organization.

Latest News & Insights

We provide our clients with the most up-to-date industry insights, via Blog posts and Podcasts on a wide range of relevant topics.