about us
Client Satisfaction Survey
Our client survey evaluates all aspects of the client experience. Survey results are
continuously analyzed, helping us become a better firm.
2024 Results
Net Promoter Score
The Net Promoter Score (NPS) measures how likely a client would refer us to a friend or associate. The 2023 accounting industry average is 41%. Our NPS Score is 89%.
Overall Satisfaction
Our clients measured their satisfaction with us using a scale of 1 (not satisfied) to 5 (extremely satisfied). We scored a 4.74 or 95%!
Service Team
Our clients rate our service teams very high. In terms of professionalism and competency we scored a 98%, and responsiveness a 97%.
What our clients have to say
I am happy to offer a public statement about the level of service and value I get from Barnes Wendling. I am completely satisfied and grateful.
The longevity of the relationship between the Library and Barnes Wendling provides a real sense of professional assurance. I needed 1099s for our outside vendors and contractors and did not have the tools to file myself. With one call the problem was solved. I really appreciated the expediency and thoroughness in handling this small crisis.
Barnes Wendling is knowledgeable and comfortable but remain very professional. They are also very willing to go the extra mile to help us with comprehension.
I get intelligent help and on-point and timely answers to the questions I ask… a rarity in today’s world.
The people assigned to our account are very professional, flexible and easy to work with. Great people that really care about our organization.
Latest News & Insights
We provide our clients with the most up-to-date industry insights, via Blog posts and Podcasts on a wide range of relevant topics.
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